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5 Simple Things That Customers Love and Run Back For

Aug 23, 2016

Customer Service is not just a phrase, you must give “customer service” to stay in business.

 

  1. Grateful
    Always act grateful when a potential customer makes contact with you via phone, email, walk in, or social media. This is when it is decided if they want to do business with you, now or in the future.
  2. Help
    If you are unable to give the service that someone is looking for then try to refer them to somewhere else. This is not in any way taking away from your business. They may come back to you at a later date because you were helpful.
    Image result for help photos

Every business owner is not suited to be the face of their company. Just because you created the business does not mean you have great people skills. Choose someone that loves people and it comes thru when they interact with clients.  The first person a potential client speaks to is the impression they make about your business. Your product could be A one, however if the person at the front desk or over the phone is rude you can very easily loose a customer.

  1. Appreciation
    If you collect emails and phone numbers check in on your clients, no sales pitches just a quick note to say we appreciate your business.
  2. Free
    Put out little goodies from time to time, nothing over the top, coffee, tea, juice, water, and bananas are all inexpensive and most people enjoy them. Your clients will be happy you did.
  3. Real Discounts
    If you are going to give a discount then give a discount. 10% off just does not cut it anymore when your average customer is spending under $50.00 dollars. Choose a slow day and give away 20% off to customers.

CEO Derrick Billingslea of Business Solutions Source says, “Always anticipate what the customer needs and over deliver”.

Never leave a customer dissatisfied. There is always something you can do to make your customer happy.  You may have to bite the bullet sometimes but it will be well worth it in the long run.
Example: You misquote a price to a client. Apologize and let them know you made an error when you quoted the first price(this is the reason most successfully business owners have a price sheet).

Image result for apologize photos

 

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“Gift” for Being Grateful

Sep 22, 2014

By Connie Alsobrook

gnn grateful

Are you grateful for the meal you just ate?  How did you show your appreciation? Well at Mary’s Gourmet Diner (MGD), she observes customers that show appreciation for their meal.  This sounds like a quick and simple task, but believe or not everyone does not do it. This may be the reason MGD gives a gift for showing you are grateful for the food you are about to receive.

On MGD twitter page, she gives a brief explanation for her restaurants GIFT.  “There’s a lot of craziness going on in regard to the 15% discount. I will not respond to all the posts. I will say that it is not a ‘policy.’  It’s a gift we give at random to customers who take a moment before their meal. This could be prayer or just a moment to breathe & push the busyness of the world away. Who you talk to or meditate on etc. is your business. I have lived in a 3rd world country, there are people starving.


We live in a country with an abundance of beautiful food. I NEVER take that for granted. It warms my heart to see people with an attitude of gratitude. Prayer, meditation or just breathing while being grateful opens the heart chakra.  It’s good for everyone!!! Thanks to my local community for your support…you know who I am.  As for all the people posting negative coents about me and my restaurant who have never met me or been to the restaurant, thanks for sharing, it’s your right to speak out, just as it is mine. Peace,love & happy eating!!!


Appreciation/Gift Apps

Appreciation Quotes //DOWNLOAD NOW
Everyone wants to be loved. Everyone wants to be respected. Everyone wants to be appreciated. So simple, so important… Appreciation need plays a certain role in our life. It starts in childhood and lasts all our life. Lack of value given to person can destroy his/her self-esteem, instigate to self-abasement.

Gifts for Friends //DOWNLOAD NOW
Choose from hundreds of gifts that you can share to your friends and family, with new gifts released every day!
Receive gifts on your phone with the option to save and collect them!
Brighten up your day with daily gifts that will put a smile on your face.

Five Languages of Appreciation //DOWNLOAD NOW
THE FIVE LANGUAGES OF APPRECIATION IN THE WORKPLACE by Gary Chapman and Paul White (unabridged) is presented by Oasis Audio. This standalone audiobook app combines a professional audio recording with supplemental features for download-once, grab-and-go anywhere enjoyment. Dr. Chapman and Dr. White give you practical steps to make any workplace environment more encouraging and productive.


ABOUT MARY’S GOURMET DINER

Mary’s Gourmet Diner Formerly
Breakfast of Course BOC
Hours: Mon-Thurs: 8am-2pm Fri-Sat: 8am-3pm
Sun: 10am-2pm 723 N Trade St
Winston-Salem
336-723-7239
Website:  www.marysgourmetdiner.net
Facebook: MarysGourmetDiner
Twitter:  @MarysGourmetDin

 

 

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