Customer Service is not just a phrase, you must give “customer service” to stay in business.
Every business owner is not suited to be the face of their company. Just because you created the business does not mean you have great people skills. Choose someone that loves people and it comes thru when they interact with clients. The first person a potential client speaks to is the impression they make about your business. Your product could be A one, however if the person at the front desk or over the phone is rude you can very easily loose a customer.
CEO Derrick Billingslea of Business Solutions Source says, “Always anticipate what the customer needs and over deliver”.
Never leave a customer dissatisfied. There is always something you can do to make your customer happy. You may have to bite the bullet sometimes but it will be well worth it in the long run.
Example: You misquote a price to a client. Apologize and let them know you made an error when you quoted the first price(this is the reason most successfully business owners have a price sheet).